1. Introduction

At JS Silvers, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy. Please read the following policy carefully to understand your rights and options.

2. Returns

You can return items purchased from JS Silvers within 30 days of the purchase date. To be eligible for a return, the item must be:
– Unused and in the same condition that you received it.
– In its original packaging.
– Accompanied by the original receipt or proof of purchase.

3. Return Process

To initiate a return, please follow these steps:
1. Contact us at contact@jssilvers.com or +91-7889902549 to request a return authorization.
2. Pack the item securely in its original packaging, including all original tags and accessories.
3. Ship the item to the following address:

JS Silvers
Jain Bazaar, Pakki Dhaki,
Old Heritage City,
Jammu, 180001

Please note that you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original method of payment within 7-10 business days. The time it takes for the refund to be reflected in your account may vary depending on your payment provider.

5. Non-Returnable Items

Certain items are not eligible for return, including:
– Gift cards
– Customized or personalized items
– Items purchased on sale or with a discount

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@jssilvers.com or +91-7889902549.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please follow these steps:
1. Check your bank account or credit card statement again.
2. Contact your bank or credit card company; it may take some time before your refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact us at contact@jssilvers.com or +91-7889902549.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:
– Address: Jain Bazaar, Pakki Dhaki, Old Heritage City, Jammu, 180001
– Phone: +91-7889902549
– Email: contact@jssilvers.com